PatchVault
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Troubleshooting

A character does not show up, a renamed character appears twice, or the game says the addon is out of date.

A character does not show up

Work through these in order:

  • Has it been synced? With the desktop app, the game only writes the addon's file when you log out, exit or reload. Log out, or press **Sync now** on the addon's Export tab, and give the app a moment.
  • Are you on the right game? Retail and Forever characters live on their own side of the site. Use the Retail | Forever switch at the top of the menu.
  • Same browser, or signed in? Without an account, characters live only in the browser you pasted them in. Sign in on both devices to see them everywhere.
  • Is the app paired and running? Its window should say **Watching for changes**. See Syncing with the desktop app.
  • Crafters or Friends? Those show one region at a time; switch the region.
  • Did you merge or forget it before? An older copy of a forgotten or merged character is ignored on purpose. The next fresh sync from the game brings it back.
  • "Kept the newer reading of …" means the line you pasted is older than what the site already has. Copy a fresh line with /pv.

A renamed character shows up twice

When a character's name changes (or the game changes how it reports names, as Forever did on 24 September with surnames), the site sees a new character. When it spots two cards that look like one, it says so above your characters with a Merge into … button. Merging moves tags, history and recipes over to the new name and removes the old card, on every device you sign in on.

You can also do it by hand: open the old character's sheet and pick the new one under Merge into…. Or press Forget on the old card if you do not need its history.

The game says the addon is out of date

When Blizzard raises the game's interface number, every addon that has not been updated yet is listed as out of date in the AddOns list, and the game does not load it. Two ways out:

  • Update the addon. Download the newest version from the home page and replace the old folder.
  • Load it anyway. In the AddOns list on the character select screen, tick "Load out of date AddOns". PatchVault reads the same things as before unless Blizzard changed them.

The site says "Update the addon"

Some parts need a newer addon than the one that made your line (gear needs 1.10, recipes 1.11). Download the current version from the home page, then sync again.

Still stuck?

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